Keith's Software and Tutorials Home Page
Knowledge Is Power

Fix For No Internet Access
Or Inability To Text Pictures
On A Mobile Data Network



Consumer Cellular allows you to "bring your own device" (i.e. use your old cell phone) by getting a free SIM card from them. However, what they don't tell you when they send you the SIM card is that just inserting the SIM card is not enough to enable cellular Internet access on your phone.

In my case, texting (text only - no photos) worked just fine. And I could access the Internet (browse the Web, send and receive emails, etc.) if my phone was connected to a WiFi hot spot. However, once I turned off the WiFi my Internet access stopped working.

Because Consumer Cellular uses AT&T's network, but you're not using AT&T's service, Consumer Cellular has what's called an "access point" into AT&T's network and this access point has to be programmed into your phone.

The procedure given on Consumer Cellular's Web site has a couple typos in it and, while some things might work, you won't be able to send texts with pictures in them. Note that this procedure is for an Android phone. Consumer Cellular's Web site says that an iPhone 4 or newer with IOS 7 or newer should work automatically and you shouldn't need to do anything to get the data service to work.
Indicator:  Here's how to tell if this procedure will fix your problem. On the top (notifications) line of your phone display you'll have cellular signal strength bars. However, just having these bars does not indicate that your data service is enabled. If data service is enabled, you'll also have a 3G or 4G/LTE icon next to the signal strength bars. No icon likely means no data service.
My Android phone was a Samsung S4 Mini small form-factor phone with version 4.4.2. Your Android menus may be a little different.



Once I entered the values, selected the new APN, and rebooted my phone I was able to surf the Web and send texts that contain pictures.

If this doesn't work for you, you'll have to chat or call Consumer Cellular's support operation but they are very helpful.


Keith's Home Page



Contents, diagrams, and images    Copyright © 2004-2019    Keith Parkansky    All rights reserved.
Certain graphics, symbols, and terms used on this site and in its documents are registered trademarks
of their respective owners and are contained herein for identification purposes only.
No endorsement of this site, its contents, or its documents by these owners is expressed or implied.

LIABILITY
IN NO EVENT WILL KEITH PARKANSKY BE LIABLE TO ANY PARTY (i) FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE), OR ANY OTHER DAMAGES ARISING IN ANY WAY OUT OF THE AVAILABILITY, USE, RELIANCE ON, OR INABILITY TO USE THE INFORMATION, METHODS, HTML OR COMPUTER CODE, OR "KNOWLEDGE" PROVIDED ON OR THROUGH THIS WEBSITE OR ANY OF ITS' ASSOCIATED DOCUMENTS, DIAGRAMS, IMAGES, REPRODUCTIONS, COMPUTER EXECUTED CODE, OR ELECTRONICALLY STORED OR TRANSMITTED FILES OR GENERATED COMMUNICATIONS OR DATA EVEN IF KEITH PARKANSKY SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE; OR (ii) FOR ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN, OR DESTRUCTIVE PROPERTIES OF ANY INFORMATION, METHODS, HTML OR COMPUTER CODE, OR "KNOWLEDGE" PROVIDED ON OR THROUGH THIS WEBSITE OR ANY OF ITS' ASSOCIATED DOCUMENTS, DIAGRAMS, IMAGES, REPRODUCTIONS, COMPUTER EXECUTED CODE, OR ELECTRONICALLY STORED, TRANSMITTED, OR GENERATED FILES, COMMUNICATIONS, OR DATA. USE OF THIS SITE CONSTITUTES ACCEPTANCE OF ALL STATED TERMS AND CONDITIONS.